A support desk built specifically for wireless and regional ISPs: subscriber onboarding, signal and latency triage, CPE diagnostics, and outage-volume management — so your field and engineering teams handle what actually needs them.
New-account setup and activation walkthroughs handled directly with the subscriber, following your provisioning process.
First-line diagnostics on connection quality and latency complaints before anything is escalated to engineering.
Consistent status communication and account-level logging during network incidents, so your NOC and engineering team aren't also fielding subscriber calls.
Remote configuration checks and device handshake verification to isolate whether an issue is the CPE, the line, or the account.
A structured remote-diagnostic sequence run before a field visit is booked, so dispatches happen only when they're genuinely needed.
Plan-tier questions and billing disputes handled alongside technical support, so subscribers use one line, not two.
Fixed-wireless ISPs (WISPs) and regional wireline ISPs that need subscriber-facing support without building a full internal NOC-facing helpdesk from scratch.
Specialists handle the diagnostic steps that prevent an unnecessary truck roll — signal and latency checks, CPE/modem configuration, and device handshake verification — and escalate to your field or engineering team only when a physical visit is genuinely required.
During a high-volume outage, specialists triage the incoming subscriber contact volume, communicate known-issue status consistently, and log affected accounts, so your engineering team can focus on the fix instead of fielding repeat calls.
Yes — plan tiering questions, billing disputes, and account-level billing support are covered alongside technical support, so subscribers aren't bounced between a technical line and a billing line.
A NOC (Network Operations Center) is the team responsible for monitoring and maintaining a network's operational health. BizzBnB does not operate a NOC on your behalf — specialists handle the subscriber-facing diagnostic and support layer, and coordinate directly with your own NOC or engineering team whenever an issue needs network-level action.
Tell us your subscriber count and current escalation process — we'll scope the right coverage.
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